I cannot reinstall Kenetic from my back up

's Avatar


25 Jan, 2015 09:55 PM

I deinstalled it to see if it was the reason my phone kept dying. After I realized that it was not Kenetic, I tried to reinstall it from backup and now it says it cannot find the application even though it's there. Is there a way to re-download?

  1. Support Staff 1 Posted by Stuart on 26 Jan, 2015 06:40 AM

    Stuart's Avatar

    Just download it again from the App Store, you won't be charged if you had already purchased it before.

  2. 2 Posted by Majken Blackwel... on 26 Jan, 2015 02:38 PM

    Majken Blackwell's Avatar

    Thanks. That worked. I was trying to download it to my computer last night. I guess I have to download to my phone first and then backup to my computer.

    Sent from my communicator

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