App will not open

's Avatar

mike

08 Mar, 2015 11:23 PM

I have 2 issues:
1) I just bought Kinetic, upgrading from Kinetic lite. Both are on my Iphone 6 with iOS 8.1. When I open Kinetic I get a popup notifying me that Kinetic lite is installed and to use filesharing to move the files. Fine. Problem: Kinetic lite does not show up in the file sharing list in iTunes. Kinetic does, but not Kinetic lite.

2) After I acknowledge the popup I see the the Kinetic splash screen. It never proceeds to the actual program.

Love the program and was happy to pay for it, but I'd like to actually be able to use it!

  1. Support Staff 1 Posted by Nick on 11 Mar, 2015 07:56 AM

    Nick's Avatar

    Hi Mike,

    Did you have an old version of kinetic lite installed?

    delete full version, make sure kinetic lite is at latest, then reinstall full version.

    Thanks

    Nick

  2. 2 Posted by Mike Keyes on 11 Mar, 2015 12:37 PM

    Mike Keyes's Avatar

    I have version 1.41 of both Lite and the full version.
    Uninstalled Full, rebooted the phone, connected to iTunes. Kinetic Lite
    still does not show up in iTunes file sharing.

  3. Support Staff 3 Posted by Nick on 11 Mar, 2015 12:57 PM

    Nick's Avatar

    thats odd....will look into, thanks.

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