kinetic dont work

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sokolov

31 Oct, 2015 01:47 PM

Kinetik dont work on my iphone with ios 8.1.4 after the last update! Pleeeeeese fix it!

  1. Support Staff 1 Posted by Nick on 31 Oct, 2015 02:07 PM

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    When you say it doesn't work? Crashes at startup?

    Sent from my iPhone

  2. 2 Posted by Serge on 31 Oct, 2015 05:16 PM

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    Yes. Crashes at startup.

    сб, 31 окт. 2015 г. в 17:07, Nick <[email blocked]>:

  3. Support Staff 3 Posted by Nick on 31 Oct, 2015 11:57 PM

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    We have had 2 other report of this over the last few days.

    Can you attach your phone to iTunes and use file sharing and send us your data?

    https://support.apple.com/en-gb/HT201301 <https://support.apple.com/en-gb/HT201301>

    There are 2 .sqlite files if you can zip them up and send them to us, hopefully we can reproduce and fix your specific problem.

    Sorry for the hassle. Shout if you need more help - I have assumed some computer literacy ;)

    Best Regards

    Nick

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